Welcome to Topshop.jobtalika.com. We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
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Handle customer enquiries through WhatsApp, Telegram, email, CRM, ticketing system, or other assigned platforms.
Respond to customer questions, complaints, and feedback professionally and promptly.
Record and follow up customer issues until resolved, closed, or properly handed over.
Coordinate with IT, finance, admin, sales, vendors, management, or other internal teams when needed.
Track and remind responsible parties about admin matters such as DNS payments, domain renewals, hosting renewals, software subscriptions, vendor follow-ups, and monthly recurring reminders.
Understand the company’s system, key features, customer workflows, and common use cases.
Assist the sales team with basic system demos when required, based on approved demo flow and product information.
Prepare basic demo materials, screenshots, walkthrough points, or demo accounts when needed.
Use AI tools to improve daily work, including drafting replies, summarizing issues, preparing reports, updating SOPs, and organizing admin checklists.
Learn and adapt to AI-assisted workflows introduced by the company, including customer support automation, internal knowledge base usage, and workflow automation tools.
Escalate urgent, sensitive, or unclear matters promptly.
Prepare daily and weekly updates for management.
Assist with ad-hoc admin and operational tasks assigned by management.
Provide reasonable after-hours, weekend, or public holiday support for urgent complaints, serious escalations, or time-sensitive matters when required.
Requirements
Minimum 3–5 years of experience in customer support, customer service, admin support, operations support, client servicing, customer success, or a related role.
Strong written communication skills in English and Chinese.
Strong follow-up ability, attention to detail, and sense of ownership.
Able to manage multiple pending issues without missing deadlines.
Able to handle unhappy customers calmly and professionally.
Comfortable using WhatsApp, Telegram, email, Google Sheets, Excel, CRM, ticketing systems, JIRA, or similar tools.
Comfortable working with customer-facing systems and support/admin platforms.
Basic understanding of websites, domains, DNS, hosting, email services, and software subscriptions.
Able to understand system features and explain basic product usage to customers or prospects.
Willing to learn and use AI tools as part of daily work.
Able to review AI-generated content carefully before sending to customers or internal teams.
Able to work independently under a hybrid arrangement.
Willing to provide reasonable after-hours, weekend, or public holiday support for urgent matters when required.
Trustworthy and careful when handling customer and company information.
Nice-to-Haves
Experience handling customer complaints or escalation cases.
