We are looking for a Voice & Non-Voice Call Center Agent to join our team at Fortuco Resource Solutions Private Limited. The role offers ₹ 18,000 - ₹ 20,000 and involves managing customer calls, delivering outstanding customer service related to 12th pass Freshers. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
- Manage incoming and outgoing calls in a professional manner.
- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
- Log customer interactions and track follow-ups.
- Offer timely and relevant solutions to resolve customer issues.
- Collaborate with team members to escalate and address more complex concerns.
- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a Malayalam Language week during the Day shift.
- It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.
More about this Customer Support Voice & Non-Voice Call Center Agent job
Please go through the FAQs to get all answers related to the given Customer Support Voice & Non-Voice Call Center Agent job
Can freshers or experienced candidates apply for this Customer Support Voice & Non-Voice Call Center Agent role?Ans : Candidates who have a 12th Pass and above qualification can apply for this Customer Support Voice & Non-Voice Call Center Agent role.
What salary is offered for this Customer Support Voice & Non-Voice Call Center Agent job?Ans : The salary for this Customer Support Voice & Non-Voice Call Center Agent job ranges between ₹18,000-₹20,000 per month.
Can this job be done remotely?Ans : Yes, this job can be done remotely as it is a work from home job.
How many vacancies are there for this Customer Support Voice & Non-Voice Call Center Agent job?Ans : There are 10 vacancies for this Customer Support Voice & Non-Voice Call Center Agent role.
Is this job open for all genders?Ans : Yes, this Customer Support Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
What does the role of Customer Support Voice & Non-Voice Call Center Agent involve?Ans : As a Customer Support Voice & Non-Voice Call Center Agent, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?Ans : The job location for this Customer Support Voice & Non-Voice Call Center Agent position is Marathahalli, Bangalore.
Who is the right fit for this Customer Support Voice & Non-Voice Call Center Agent job?Ans : A candidate having skills like Domestic Calling is the right fit for this Customer Support Voice & Non-Voice Call Center Agent job.
What makes this Customer Support Voice & Non-Voice Call Center Agent job a good opportunity?Ans : This Customer Support Voice & Non-Voice Call Center Agent job is a good opportunity as it offers a salary between ₹18,000-₹20,000 per month. This is a Full Time job and has 10 openings.
