Job Title
Customer Service Representative
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Job Description:
The selected candidate will work in a remote environment, providing exceptional customer service and handling inbound calls from consumers regarding healthcare Marketplace coverage.
Responsibilities:
- Answer incoming calls and assist individuals/families with applications, eligibility, and enrollment.
- Process life events, demographic updates, disenrollments, and special enrollments.
- Transfer or escalate calls per guidelines.
- Provide translation services if applicable.
- Document inquiries accurately and comply with confidentiality/privacy standards.
Requirements:
To be considered for this role, candidates must have a high school diploma/GED, 1-2 years of experience in customer service/call center, and strong technical skills.
- Education: High School Diploma/GED required (AA or higher preferred)
- Experience: 1-2 years in customer service/call center
Benefits:
This is a temporary position offering a competitive hourly rate and benefits package including medical, dental, and vision insurance, as well as a 401(k) retirement plan and more.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital Insurance
- 401(k) Retirement Plan
Work Environment:
This is a fully remote position, requiring a reliable internet connection and a dedicated workspace.
About the Company:
We are a leading provider of business and technology services, accelerating business transformation for our customers through strategy, design, execution, and operations solutions.
