About Us
At Liveops, purpose drives everything we do. For more than 25 years, we’ve been redefining customer care, combining smart technology with a uniquely flexible, human-centered service model. As pioneers of the virtual contact center, we’ve built a global network of experienced, independent agents who deliver empathetic, brand-aligned support at scale.
We believe great customer experiences aren’t outsourced, they’re outsmarted. Powered by innovation and guided by empathy, we stay agile, scale with confidence, and create meaningful human connections in an always on world.
About the Opportunity
Are you an empathetic, self-motivated Healthcare Support Representative ready to represent top healthcare brands, provide exceptional service, and build your own book of business as a 1099 independent contractor?
Opportunity Details
Contract Type: Independent Contractor (1099)
Location: Remote – *United States
Schedule: Flexible, self-scheduled
Why Partner with Liveops?
Non-captive model: work with multiple carriers
Warm inbound leads: no cold calling
100% Remote Opportunity
Access to innovative technology and client programs
Build your own business while delivering exceptional customer experiences
Compensation:
Contractors invoice and receive payment for completed services
Independent contractors are responsible for their own business expenses and taxes, and submit invoices for completed services
Requirements
Minimum of 1 year of experience in phone-based healthcare support for patients or providers
Experience in healthcare or related fields such as medical, social services, education, or mental health services is strongly preferred
Proficiency with computers, including the ability to navigate multiple systems and accurately document call notes
Strong verbal communication skills with the ability to effectively engage with diverse populations
Ability to work independently and provide services in accordance with contractual expectations
Knowledge of health insurance, including programs such as Medicaid and Medicare, is highly preferred
Familiarity with medical and insurance terminology, with the ability to avoid providing medical advice
Review the Liveops basic technology requirements
Duties & Responsibilities
Provide phone-based support to patients and/or healthcare providers
Communicate clearly and professionally with individuals from diverse backgrounds
Accurately document call details, interactions, and outcomes in multiple systems
Navigate various software platforms simultaneously while assisting callers
Deliver high-quality service with empathy, patience, and professionalism
Maintain compliance with all guidelines, policies, and contractual obligations
Use appropriate terminology when discussing healthcare and insurance topics without offering medical advice
Work independently to manage workload and meet performance expectations
Technology Requirements
Internet: Wired Ethernet connection required (Wi-Fi must be disabled)
Computer Operating System: Genuine, licensed Windows 11
Phone Operating System: Android 14+ or iOS 17+ (iPhone 13 or newer), with biometric authentication enabled
Security Software: Microsoft Defender Antivirus and Firewall enabled
Download Speed: 20 Mbps or higher
Upload Speed: 5 Mbps or higher
VPNs / Virtual Connections: Not permitted
Memory (RAM): Minimum 16 GB
Processor: Minimum of 6 cores
Monitors: Dual monitors with 1920 x 1080 resolution or higher
Review the full PC requirements
Liveops is committed to fostering an inclusive, respectful community where opportunity is accessible to all qualified candidates. We believe diverse perspectives strengthen the experiences we create and the outcomes we deliver. Liveops does not tolerate unlawful discrimination based on age, race, color, sex, gender, sexual orientation, gender identity, pregnancy, national origin, religion, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Recruitment Agencies: Please do not submit candidates for this role. Any submissions will be considered unsolicited and will not be credited.
