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This position supports the Manager, Claims and Benefit Administration in the daily operations of the Claims and Benefit Administration Department and plays a vital role in maintaining claims turnaround times, quality control and productions standards. This role also serves as the initial point of contact for Claims and Customer Service inquiries and problem resolution.
Responsibilities
Monitoring the daily workflow of the department
Assisting with mail operations, pre-edit/scanning processes
Tracking staff performance audits
Completing staff training
Processing Medicaid claims
Serving as the initial point of contact for Claims and Customer Service inquiries and problem resolution
Requirements
High School Diploma or equivalent
Ability to type 30 WPM
Problem resolution skills in order to answer internal and external inquiries, and questions or problems raised by department personnel or external customers
Excellent Customer Service skills
Excellent Human Relations skills in order to interact with staff, other departments, and external customers
Self-starter with high organizational skills
Detail oriented
Excellent analytical, oral and written communication skills
Ability to work with minimum supervision
Demonstrated leadership experience/skills
Ability to multitask and meet deadlines
Experience with operation and application of personal computer, as well as Word and Excel
Excellent verbal and written communication skills.
Excellent customer services skills.
Working knowledge of PC's, including Microsoft Word and Excel.
Effective human relations skills.
Ability to multitask and meet deadlines.
Excellent problem solving and organizational skills.
Analytical and investigative abilities and individual initiative.
