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Note: The job is a remote job and is open to candidates in USA. Trilyon, Inc. has been providing global workforce solutions and staffing services for over 16 years. They are currently seeking a Consumer Success Representative to assist clients in the early stages of the home buying or selling process, providing exceptional customer service and support in a collaborative team environment.
Responsibilities
Represent the Client | Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication
Make outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior service and resolution
Work in a collaborative team atmosphere and independently
Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
Scheduling flexibility is required as some shifts require late evening or weekend hours
Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)
Skills
2+ years' experience in a phone-based call center role or equivalent
Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
Scheduling flexibility is required as some shifts require late evening or weekend hours
Read and Speak English fluently
Welcome a challenge and your competitive spirit drives you to win in performance metrics
Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy
Go the extra mile with customer service excellence to make sure customers leave with a smile
You are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion
Customer-focused, you value customer engagement and advocacy with an interest in relationship management
Welcome change and are always looking for ways to improve
Self-motivated, ambitious, driven, and goal-oriented
Always on time and only missing work when pre-planned with your manager. Attendance is important to us
Find it easy to learn new skills and tasks
Thrive in an open transparent environment, where feedback and coaching are seen as gifts
Not afraid to ask for help and are quick to offer support when others need it
Come to win every day with a great attitude with a focus on team collaboration and team leadership
Organized, independent, resourceful, and diligent
Ability to collect and input data while fielding questions and speaking with consumers
Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc
Sufficient internet connection to sustain 8-10 hours of internet use (i.e., dialing the phone, video conferencing, and online training)
Interested in real estate, real estate lead generation, and real estate knowledge
Context-Based Decision-Making: Ability to learn new tasks, remember processes and work requirements, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and within the required speed or productivity quotas
Ability to integrate information for decision making, problem-solving, and comprehension
Ability to apply established protocols in a timely manner
Ability to identify and appropriately address common issues raised by customers and colleagues
Operate/Use Equipment: Ability to operate and be near a computer and use necessary equipment (i.e., headset, mouse, keyboard and other office systems or machinery) throughout the entire workday
Communication: Ability to communicate and exchange accurate information and ideas in proficient English so others will understand
Ability to assist callers effectively, flexibly and adaptively
Collaboration: Ability to consistently and effectively interact with others face-to-face, by phone or video, and through systems and written communications
Physical Working Conditions: This position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, copiers, and other office equipment
Some sales experience or equivalent preferred
An additional language is a bonus but not essential (Spanish)
Benefits
Ability to work from home
Opportunity for rapid advancement if later hired, based on performance
Be instrumental in shaping the customer journey at a leading real estate platform company
Dynamic, team-oriented culture with excellent training and support for development
Company Overview
Trilyon, Inc. It was founded in 2009, and is headquartered in Cupertino, California, USA, with a workforce of 201-500 employees. Its website is https://trilyonservices.com/.
