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Houston Skilled Consultancy is seeking an experienced and dedicated IT Support Engineer to join our clients technology team in Singapore. The ideal candidate will be responsible for maintaining IT systems, ensuring network reliability, and providing exceptional technical assistance to internal teams. This role offers a fantastic opportunity for professionals looking to relocate and work in Singapore, with visa sponsorship available for qualified international candidates.
Key Responsibilities
Provide first- and second-level technical support for hardware, software, and network-related issues.
Install, configure, and maintain computer systems, servers, and IT infrastructure.
Monitor and troubleshoot system performance, ensuring minimal downtime and efficient network operations.
Manage and maintain user accounts, permissions, and access controls within various systems.
Support cybersecurity measures, including firewall management, antivirus updates, and data protection protocols.
Assist in IT asset management, inventory tracking, and software licensing compliance.
Collaborate with the global IT team to implement system upgrades, patches, and new technologies.
Document all technical incidents, resolutions, and preventive measures.
Provide remote support to global offices and ensure timely problem resolution.
Required Skills and Qualifications
Bachelors degree in Information Technology, Computer Science, or a related field.
Proven experience in IT support or systems administration (Windows, macOS, Linux).
Strong knowledge of networking (LAN/WAN, TCP/IP, routers, switches, firewalls).
Familiarity with Office 365 administration, Active Directory, and cloud environments (AWS, Azure).
Excellent troubleshooting and problem-solving abilities.
Strong communication and interpersonal skills for working across departments.
Professional IT certifications (CompTIA A+, Microsoft Certified IT Professional, or Cisco CCNA) are an added advantage.
Experience
Minimum 2–5 years of experience in an IT support or technical engineering role.
Prior experience working in an international environment or supporting global teams is preferred.
Working Hours
Full-time, 5 days per week (Monday to Friday).
Standard office hours: 9:00 AM to 6:00 PM (Singapore Time).
Flexibility to provide remote support or occasional after-hours maintenance when required.
Knowledge, Skills, and Abilities
Strong understanding of IT infrastructure and enterprise system management.
Ability to prioritize and manage multiple technical issues under pressure.
Analytical mindset with attention to detail and process improvement.
Self-motivated with a proactive approach to technical challenges.
Knowledge of data backup, recovery solutions, and cybersecurity principles.
Benefits
Competitive salary package based on qualifications and experience.
Visa sponsorship and relocation assistance for international candidates.
Comprehensive health and medical insurance coverage.
Paid annual leave, sick leave, and public holidays.
Professional development and certification reimbursement programs.
Dynamic, multicultural work environment with opportunities for career growth.
Why Join
At Houston Skilled Consultancy, we believe in connecting top talent with global opportunities. Joining as an IT Support Engineer gives you the platform to work with cutting-edge technologies, collaborate with skilled professionals, and grow your technical career in one of Asias most advanced digital economies—Singapore. This role is perfect for ambitious IT professionals looking to gain international exposure while contributing to a forward-thinking organization.
How to Apply
Interested candidates are invited to submit their updated resume and a brief cover letter highlighting relevant experience to us with the subject line: Application – IT Support Engineer (Singapore). Shortlisted candidates will be contacted for interviews and visa processing details.
