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Houston Skilled Consultancy is seeking a motivated and articulate Customer Service Executive to join our dynamic client support team in Singapore. This role offers an exciting opportunity for candidates who possess strong communication skills in English and Indian regional languages (such as Hindi, Tamil, Telugu, or Malayalam). The position involves managing customer interactions across various channels, ensuring top-quality service delivery, and supporting our clients in a professional and timely manner. Visa sponsorship (S Pass) is available for qualified international candidates.
Key Responsibilities
Handle inbound and outbound customer inquiries via phone, email, and chat with courtesy and professionalism.
Provide accurate information about company products, services, and policies.
Resolve customer complaints efficiently, escalating issues when necessary.
Maintain detailed records of customer interactions using CRM software.
Follow up on unresolved customer issues to ensure full satisfaction.
Work closely with other departments (Sales, Logistics, Operations) to ensure customer expectations are met.
Meet and exceed performance metrics such as response time, customer satisfaction, and service quality.
Participate in training sessions and team meetings to improve service processes and product knowledge.
Required Skills and Qualifications
Bachelors degree in Business Administration, Communication, or a related field.
Excellent verbal and written communication skills in English and at least one Indian language.
Proficient in using Microsoft Office and CRM systems.
Strong problem-solving, multitasking, and interpersonal skills.
Customer-oriented attitude with a positive and empathetic approach.
Ability to remain calm and composed under pressure.
Experience
Minimum 1–3 years of experience in customer service, call center, or client relations roles.
Fresh graduates with excellent communication skills may also be considered.
Working Hours
Full-time: 5–6 days per week.
Rotational shifts may apply depending on business needs.
Standard working hours: 9:00 AM – 6:00 PM (Singapore Time).
Knowledge, Skills, and Abilities
Strong knowledge of customer relationship management principles.
Familiarity with service performance metrics and reporting tools.
Cultural sensitivity when dealing with international clients.
Excellent listening skills and attention to detail.
Ability to work independently and as part of a collaborative team.
Benefits
Visa Sponsorship (S Pass) for eligible international candidates.
Competitive salary and performance-based incentives.
Medical and health insurance coverage.
Paid annual leave and public holidays.
Ongoing training and professional development opportunities.
Supportive and multicultural workplace environment.
Why Join Houston Skilled Consultancy
At Houston Skilled Consultancy, we believe that exceptional customer service drives success. By joining our team, you will be part of a respected global organization that values diversity, continuous learning, and employee growth. You will gain international exposure, work with professionals from various industries, and build a rewarding career in one of Asias most dynamic business hubs—Singapore.
How to Apply
Interested candidates are invited to submit their updated resume and a cover letter outlining their relevant experience and language proficiency to us. Shortlisted applicants will be contacted for an interview and further screening.
