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As a Virtual Support Specialist, you will play a crucial role in providing excellent customer service and support to our clients. You will be responsible for managing client inquiries, scheduling appointments, and providing administrative support to our team. This is a full-time, remote position that offers a competitive salary and benefits package.
Key Responsibilities:
Respond to client inquiries via phone, email, and online chat in a timely and professional manner
Schedule appointments and coordinate with clients and team members to ensure timely completion of projects
Provide administrative support to the team, including data entry, file management, and document preparation
Collaborate with other team members to ensure a seamless and efficient customer experience
Maintain accurate and up-to-date records of client interactions and project details
Identify and escalate any issues or concerns to the appropriate team members for resolution
Continuously strive to improve customer satisfaction and retention by providing exceptional service
Stay updated on company products, services, and policies to effectively address client inquiries and concerns
Qualifications
High school diploma or equivalent; post-secondary education in business administration or a related field is an asset
1-2 years of experience in a customer service or administrative role
Excellent communication skills, both written and verbal
Strong organizational and time-management skills
Proficient in Microsoft Office and experience with CRM software is a plus
Ability to work independently and in a team environment
Strong problem-solving skills and ability to handle difficult situations with professionalism and empathy
Prior experience in the construction or contracting industry is preferred but not required
Benefits
Competitive salary and benefits package
Opportunity to work remotely and have a flexible schedule
Collaborative and supportive work environment
Opportunities for growth and development within the company
Chance to work with a reputable and established company in the industry
