<p><strong>*This is a remote position*</strong></p><p><strong>*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST </strong></p><p><br></p><p>Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.</p><p><br></p><p><strong>Responsibilities will include but are not limited to:</strong></p><ul><li>Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system</li><li>Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)</li><li>Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles</li></ul><p><br></p><p><strong>Requirements</strong></p><ul><li>At least 2-3 years in an IT Helpdesk/Desktop Support role required</li><li>IT certifications or technical education required</li><li>Knowledge and experience with Windows Active Directory domains required</li><li>Must be seasoned with ticketing systems</li><li>Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting</li><li>Familiarity with networking devices and troubleshooting switches, routers and firewalls</li><li>Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013</li></ul><p><br></p><p><strong>Benefits</strong></p><p>We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:</p><p><br></p><ul><li>Medical, dental, vision, life insurance, and a health savings account</li><li>401(k) with up to 6% matching</li><li>Paid holidays, vacation and sick days</li></ul><p><br></p><p>Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.</p>
