Job Summary
Houston Skilled Consultancy is seeking a dynamic and professional Hospitality Manager to lead hotel operations in Singapore. The ideal candidate will have a strong background in hospitality management, customer service excellence, and operational efficiency. You will be responsible for overseeing the day-to-day hotel operations, managing staff, ensuring guest satisfaction, and maintaining high-quality service standards. Visa sponsorship will be considered for outstanding international candidates.
Key Responsibilities
-
Supervise and manage daily hotel operations, ensuring smooth and efficient service delivery across all departments.
-
Develop and implement service standards, guest experience initiatives, and operational policies.
-
Lead, motivate, and train staff to maintain high levels of professionalism and customer satisfaction.
-
Handle guest complaints and feedback promptly, ensuring a positive resolution and continued loyalty.
-
Coordinate with the sales, marketing, and finance teams to maximize hotel revenue and occupancy.
-
Monitor budgets, financial performance, and resource allocation for cost-effective management.
-
Ensure compliance with health, safety, and regulatory standards within the hospitality industry.
-
Oversee event coordination, banquet management, and VIP guest services as required.
-
Prepare management reports and performance reviews for upper management.
-
Required Skills and Qualifications
-
Bachelors degree in Hospitality Management, Business Administration, or Tourism Studies (Masters degree preferred).
-
Proven experience in hotel management or a senior hospitality role.
-
Excellent leadership, communication, and organizational skills.
-
Strong financial acumen and experience managing budgets and P&L statements.
-
Proficiency in hotel management software (e.g., Opera, PMS, POS).
-
Customer-focused mindset with a proactive problem-solving approach.
-
Fluency in English is required; knowledge of additional languages is an advantage.
-
Experience
-
Minimum 5+ years of experience in the hospitality or hotel management industry.
-
Prior international or multicultural experience is highly valued.
-
Previous experience working in luxury or high-end hotels is preferred.
-
Working Hours
-
Full-time role, typically 40–45 hours per week.
-
Must be available to work on weekends, public holidays, and during peak hotel seasons when required.
-
Flexible scheduling to accommodate operational needs.
-
Knowledge, Skills, and Abilities
-
Deep understanding of hospitality service standards and guest relations.
-
Strong interpersonal and negotiation skills.
-
Ability to handle high-pressure situations with professionalism and calm.
-
Strategic thinker with the ability to optimize operations and drive performance.
-
Competence in team leadership, conflict management, and training development.
-
High attention to detail and commitment to service excellence.
-
Benefits
-
Competitive salary package with performance-based incentives.
-
Visa sponsorship and relocation assistance for qualified international applicants.
-
Comprehensive health and medical insurance coverage.
-
Paid annual leave, sick leave, and public holidays.
-
Continuous professional training and leadership development programs.
-
Staff discounts on hotel services and partner hospitality networks.
-
Why Join
At Houston Skilled Consultancy, we believe in empowering professionals to excel in global hospitality careers. Joining our Singapore partner hotel means becoming part of a world-class team committed to delivering memorable guest experiences. You will have the opportunity to work in a vibrant international environment, enhance your leadership skills, and grow within a globally respected brand.
How to Apply
Interested candidates are encouraged to submit their updated resume, along with a cover letter highlighting relevant experience and motivation for applying.
Apply via our website or email your application directly to us with the subject line: Hospitality Manager – Singapore Hotel.
