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The Boeing Commercial Airplanes (BCA) Information Technology (IT) team is seeking a detail-oriented, quality-focused IT Airshow, Events and Exhibits Specialist and part-time IT Business Partner. In this role you will provide hands-on, face-to-face IT support for Boeing air shows, trade shows, customer events, and exhibits worldwide. When not supporting events, you will work in our vendor warehouses in Seattle, WA, Renton, WA and Phoenix, AZ to maintain, repair, load, and test equipment to ensure readiness for the next event and contribute to the BCA IT Business Partner team in Everett, WA, supporting our BCA program IT needs and strategies. The ideal candidate is energetic, customer-focused, comfortable engaging with executives and external partners, and thrives in a dynamic, travel-intensive environment.
Responsibilities
Maintain a production-first mindset to deliver safe, reliable, and high-quality exhibit technology for Boeing events
Serve as a representative and advocate of Boeing’s at live events, applying strong analytical and creative judgment, excellent interpersonal and communication skills, and comprehensive knowledge of the Boeing brand
Perform frequent travel (domestic and international) and work in varied venue conditions with strict time and environmental constraints
Analyze computing and systems requirements for exhibit and event environments, and propose practical technical solutions
Install, configure, test, and maintain systems hardware, software, and components used in exhibits and temporary installations
Resolve hardware, software and configuration problems on-site under strict time constraints
Build, support, maintain and facilitate as host for simulator activities at events
Lead and collaborate with cross-functional, multicultural teams to resolve venue- and customer-specific issues
Provide creative technical solutions for complex or unique installation challenges, investigating and implementing new and emerging exhibit technologies while maintaining budgetary constraints
Coordinate logistics and temporary export of multimedia hardware and models to worldwide locations working with Supply Chain Logistics and Global Trade
Maintain awareness of International Traffic in Arms Regulation (ITAR) licensing and exemption practices as they apply to air and trade show operations
Operate and manage equipment at vendor warehouses to maintain and repair equipment post-event, schedule and track assets to multiple events, load and test software pre-event and package custom road kits including spares to support multiple events simultaneously
Participate in pre-planning meetings to determine proper technologies for events and evaluate software and hardware to ensure compatibility with environment and third-party rental systems
Document processes and share lessons learned to improve IT processes, tools, and techniques from an exhibit/event perspective
Provide face-to-face support with the BCA IT Business Partner team when not engaged in event planning, travel or support
Perform individual tasks with minimal supervision and ensuring demonstration of the Boeing Values and Behaviors as a representative of the Boeing company
Requirements
Experience with hardware troubleshooting
Experience with direct, face-to-face interactions with customers
Experience with Customer Training
Experience in IT infrastructure, IT hardware and software, or managed services
Experience working with both Windows and Linux operating systems
Able to travel 50%-75% of the time
Willing to work variable shifts, including weekends and overtime
Nice-to-haves
Experience with Microsoft Office suite
Experience installing, configuring, troubleshooting, and repairing IT hardware and software in high-visibility, dynamic field or event environments
Experience with Windows Operating Systems (OS) inclusive of file systems (e.g. application installation/uninstallation, ProgramData, UserData), configuration (e.g. display settings), process management (monitor process health, memory usage), USB devices & debugging, multi-monitor configuration/debugging, networking (setting up, debugging) and networking tools (Putty/ssh, X server [Exceed])
Experience with Linux Operating Systems (OS) inclusive of file system (directory structure, NIX group and user account permissions), process management (kill, ps, etc.), general bash shell commands/tools, NIX text editors (vi/vim), networking (ifconfig, netstat), and familiarity with X Windows (as a user), some ability to debug
Experience with multimedia and graphics suites (PhotoShop, Video Editing Packages and Production Software (i.e, NovaStar Processor, Resolume Arena/Alley)
Experience with Audio Visual (AV) equipment, LED video walls, media servers, playback systems, and third-party rental equipment
Experience managing temporary exports and familiarity with ITAR, global trade, and customs processes
Experience creating and executing pre-event test plans and checklists
Experience troubleshooting USB devices and Windows display/monitor issues
Experience in hardware connectivity, including Ethernet cabling, USB hub configuration, and monitor cabling and setup
Experience with frequent lifting, staging and handling of electronic equipment and physical exhibit components
Experience with strong communication skills and ability to work with production, logistics, vendors, customers and external partner
Experience working under pressure, with strong improvisation and innovation skills for field problem-solving
