Client Support Lead

Other Jobs To Apply (March 09, 2026):

Client Support Lead-

Responsibilities:

  • Manage client relationships and handle escalations related to concerns about service and maintenance completion, primarily through written communication via the client or HiredHelpr portal or email.
  • Manage reconciliation between HiredHelpr's proprietary portal and various client portals, requiring a basic understanding of different property management systems.
  • Respond to client and vendor messages in a timely manner.
  • Communicate with vendors regarding service and effectively relay information back to the client.
  • Address conflicts with professionalism and poise.
  • Collaborate with team members to present new ideas and express challenges.
  • Utilize problem-solving and critical thinking skills to address and resolve issues.
  • Maintain an understanding of pools and lawns to effectively communicate with clients and vendors.
  • Adapt to changing environments and requirements.

Skills:

  • Conflict management
  • Self-motivation
  • Proactivity in presenting new ideas and expressing challenges
  • Team orientation
  • Problem-solving abilities
  • Critical thinking skills
  • Basic understanding of pools and lawns
  • Preferred experience in or understanding of the property management industry
  • Adaptability to changing environments and requirements
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