1st / 2nd Line IT Support Service Desk Technician - Sheffield - BT Group
Technical Support Analyst - Part time/Full time
This role is critical to our business with service desk being one of the most common customer interactions. We deliver great customer service, 100% customer centric, ensuring every interaction is of the highest quality, resulting in technical resolution of issues at the first point of contact. Close the loop with escalations and complaints.
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Competitive salary, BT Pension scheme, 22 days annual leave, increasing with service, huge range of flexible benefits, world-class training and development opportunities, option to join BT Shares Saving schemes.
Flexible Working
This role offers a 3 together, 2 wherever working model. You are required to be at your contractual location 3 days a week with 2 flexible days per week.
This role is critical to our business with service desk being one of the most common customer interactions. We deliver great customer service, 100% customer centric, ensuring every interaction is of the highest quality, resulting in technical resolution of issues at the first point of contact. Close the loop with escalations and complaints.
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- Experience in analysis of incident and fault journeys
- Good knowledge of IT technologies
- Experience of service management IT tools
- ITIL4 Foundation preferred
Competitive salary, BT Pension scheme, 22 days annual leave, increasing with service, huge range of flexible benefits, world-class training and development opportunities, option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100's of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. You are required to be at your contractual location 3 days a week with 2 flexible days per week.
