Senior Manager – Fraud Risk Strategy – Agentic Commerce

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<p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">At American Express, our culture is built on a 175-year history of innovation, shared </span></span><a target="_blank" rel="noopener noreferrer" href="https://www.americanexpress.com/en-us/company/who-we-are/"><span style="color:#1e81ff;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">values</span></span></a><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;"> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.<o:p></o:p></span></span></p><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">The fraud landscape is dynamic, and the modus operandi are always evolving, with fraudsters becoming ever more sophisticated and leveraging new technology for committing fraud. At the same time, the advent of Agentic AI and Agentic commerce is driving exciting innovations in the payments space but also creating new attack vectors for fraudsters. Addressing these trends will require rapid and effective decision making, strong collaboration with internal and external partners and a strong external focus to stay plugged in to innovations, new form factors and of course adaptations by fraudsters.<o:p></o:p></span></span></p><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">The Agentic Commerce Fraud Risk team is looking for an energetic and high-performing Senior Manager to drive innovation in agentic commerce fraud strategy. You will have the power to identify interesting and actionable insights that would have a meaningful impact on our customers and our business.<o:p></o:p></span></span></p><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">You will be responsible for developing and implementing new strategies and capabilities for fraud prevention. To succeed in this role, you would need to have a very good blend of technical skills, innovative thinking and relationship building skills.<o:p></o:p></span></span></p><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;"><strong>Key Responsibilities:</strong><o:p></o:p></span></span></p><ul><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Manage fraud losses for proprietary portfolio for Agentic Commerce<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Minimize Unprofitable Fraud Related Disruptions, with specific focus on Fraud Strategy Controls<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Address Emerging Fraud Trends & Monitor Key Metrics to take Corrective Actions<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Conceptualize and implement new variables which would help in reducing approved fraud<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Partner with Global Servicing, Digital Labs and other teams<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Provide thought leadership for new agentic product integrations<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Lead integration of new data sources<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Define business requirements for platforms involved in fraud risk prevention strategies.<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Establish KPIs and KRIs<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Participate in new product development discussions as needed<o:p></o:p></span></span></p></li></ul><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;"><strong>Minimum Qualifications:</strong><o:p></o:p></span></span></p><ul><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Undergraduate / Master’s Degree in Science, Technology, Engineering, Mathematics, or Computer Science<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Experience with data processing tools such as R, SAS, SQL, Hive, Yellow Brick, or Python is required<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Understanding of statistical techniques related to data analysis and correlation<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Knowledge of machine learning algorithms is a plus<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Working knowledge of fraud landscape and emerging fraud trends in the card space is a plus<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Understanding of payment products, emerging technologies and competitive landscape is preferred<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Ability to manage multiple requests and changing priorities and to work in a fast-paced dynamic environment<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Proven track record of working proactively and independently to solve problems and drive results<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Strong presentation skills to convey data and fraud insights to different stakeholders<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Ability to build collaborative, trusting relationships<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Strong project management and communication skills to work effectively in a team environment<o:p></o:p></span></span></p></li><li><p class="MsoNormal"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><span style="mso-fareast-font-family:"Times New Roman";mso-font-kerning:0pt;mso-ligatures:none;">Experience/knowledge of Agentic Payments/AI preferred<o:p></o:p></span></span></p></li></ul> <p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits</span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.</span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</span></p><ul><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Competitive base salaries </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Bonus incentives </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">6% Company Match on retirement savings plan </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Free financial coaching and financial well-being support </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Comprehensive medical, dental, vision, life insurance, and disability benefits </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Free and confidential counseling support through our Healthy Minds program </span></li><li><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Career development and training opportunities</span></li></ul><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">For a full list of Team Amex benefits, visit our</span><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"> </span><a target="_blank" rel="noopener noreferrer" href="https://www.americanexpress.com/en-us/colleagues/benefits"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><u>Colleague Benefits Site</u></span></a><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;">.</span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.</span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.</span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">US Job Seekers - Click to view the “</span><a target="_blank" rel="noopener noreferrer" href="https://www.eeoc.gov/poster"><span style="color:#0563c1;font-family:Arial, Helvetica, sans-serif;font-size:16px;"><u>Know Your Rights</u></span></a><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:</span><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"> </span><a style="color:#0563c1;" target="_blank" rel="noopener noreferrer" href="https://www.eeoc.gov/poster"><span style="font-family:Arial, Helvetica, sans-serif;font-size:16px;"><u>https://www.eeoc.gov/poster</u></span></a></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;">Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</span></p>

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