Renewal Account Manager (Partner Business)

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><span data-contrast="auto">The Renewal Account Manager (Partner Business) is accountable for Partner and Indirect customer retention, owning the full renewal negotiation cycle, safeguarding and expanding revenue via pricing strategy and incremental product adoption, and delivering against defined individual and team performance objectives.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The role involves engaging and coordinating with resell partners, direct customers, Partner Success Manager, Partner Executives, and Technical Account Managers to manage contract renewals and negotiate successful renewal agreements.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">As a Renewal Account Manager, a typical day might include the following:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Develop deep knowledge and understanding of customer and partner contracts, NiCE billing models, and competitive offerings to inform renewal strategy.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Maintain working knowledge of NiCE products and services.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Engage with partners and customers to understand renewal goals and ensure alignment with NiCE’s business objectives.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Prepare and analyze financial and contract data to support internal renewal planning and decision-making.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Collaborate internally with Sales, Customer Success, Legal, and Finance to drive retention and expansion outcomes.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Negotiate all facets of renewal contracts (terms, pricing, multi</span>‑<span data-contrast="auto">year options) to achieve win/win outcomes and protect recurring revenue.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Create contractual documents, renewal quotes, presentations, emails, and Excel models for renewal and contract management activities.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Manage the quote</span>‑<span data-contrast="auto">to</span>‑<span data-contrast="auto">close process in CRM and CPQ tools.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Maintain accurate renewal forecasts, track renewal pipeline, and provide regular status updates on retention and risk to leadership.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Track client retention and revenue performance using Salesforce and other data sources.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Identify renewal risks, recommend mitigation strategies, and communicate clearly with internal and external stakeholders.</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">To land this gig you need:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Bachelor’s degree in Business Administration or a related field, or equivalent work experience.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">4+ years of experience in SaaS contract negotiation.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Experience with a variety of SaaS billing models (subscription, usage-based, and hybrid).</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Proven ability to work efficiently in a fast-paced environment and consistently meet customer contract timelines.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Highly organized and detail oriented.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Demonstrated ability to work independently with minimal supervision.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">Ability to pivot across multiple negotiations and manage competing priorities.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="18" data-aria-level="1"><span data-contrast="auto">Demonstrated adaptability and responsiveness to change in support of evolving business needs and customer expectations.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto">Comfortable operating in ambiguous situations and maintaining productivity amid incomplete information or shifting priorities.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="20" data-aria-level="1"><span data-contrast="auto">Demonstrated ability to bring forward innovative, strategic ideas and approaches in negotiation.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="21" data-aria-level="1"><span data-contrast="auto">Strong problem-solving and critical-thinking skills.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="22" data-aria-level="1"><span data-contrast="auto">Proven ability to communicate effectively with senior customer stakeholders, including CEOs, CTOs, and CFOs.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="23" data-aria-level="1"><span data-contrast="auto">Proficiency with core Microsoft Office applications and Salesforce (or similar CRM / Customer Success platforms).</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">Bonus Experience:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="24" data-aria-level="1"><span data-contrast="auto">Customer Success, Partner Success or Partner / Indirect Customer Sales experience.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="25" data-aria-level="1"><span data-contrast="auto">Experience with contact center or service delivery environments.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="-" data-font="Aptos" data-listid="1" data-list-defn-props="{" 335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridmultilevel"}"="" data-aria-posinset="26" data-aria-level="1"><span data-contrast="auto">Any experience working with government / public sector accounts.</span><span data-ccp-props="{}"> </span></li> </ul><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p> <p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p> <p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p> <p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p> <p> </p></div>