Help Desk (FLW G6 IT AV)

Essential duties & Responsibilities:

Responsible for fielding all help desk calls, emails, andsupport tickets. Interaction with endusers will be via phone, email, chat, and support tickets.

Education/Certification Requirements:

• CompTIA A+ certificate for Information AwarenessTechnical Level I (IAT-I) or higher
• IAT-II or applicable certs
• CompTIA Security+
• MCTS Windows 7

Experience Requirements:

• Experience in providing tier one or tier twotechnical support through a call center environment
• Extensive experience with Microsoft operatingsystems
• Experience with troubleshooting external devicesusing various Microsoft operating systems
• Experience in basic installation and removal ofapplications using various Microsoft operating system

Must be able to pass a background check (NACI)

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NOTE: This position is contingent upon contract award

Summit is an equal opportunity/affirmative action employer.All qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, sexual orientation, gender identity,national origin, disability or veteran status. VEVRAA Federal Contractor.Summit gives preference to protected veterans.

Position descriptions serve as a guideline and may not beconstrued as a guarantee of employment. Summit is an at-will organization.