Customer Service Representative - Remote in PST, MST or CST

Other Jobs To Apply (November 01, 2025):

About the position

Responsibilities

  • Answer 70-90 incoming phone calls per day from customers and identify the type of assistance needed.
  • Make outbound calls to customers regarding medical referrals.
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
  • Assist customers with obtaining prescribed medical equipment and supplies.
  • Verify insurance eligibility and benefit coverage, obtaining insurance authorization.
  • Research complex issues across multiple databases and work with support resources to resolve customer issues.

Requirements

  • High school diploma / GED (or higher) or equivalent work experience.
  • Must be 18 years of age or older.
  • 1+ years of experience working in a customer service in a call center environment.
  • Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
  • Ability to work an 8-hour shift schedule during normal business hours (8:00am - 5:00pm PST) and occasional overtime.

Nice-to-haves

  • Prior health care/insurance experience.

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
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