Description:
Company Overview
Multi Flow Industries LLC is a dynamic company specializing in the manufacturing and distribution of beverages for the Food Service Industry. We provide a wide range of products including juices, energy drinks, carbonated beverages, specialty waters, thickened liquids, and liquid roast coffee. Our goal is to be a comprehensive resource for bars and restaurants, offering everything from product supply to system design and maintenance.
Job Overview
We are seeking a reliable and organized Customer Service / Dispatcher to support our service technicians during peak weekend hours. This role is essential to keeping our operations running smoothly by coordinating schedules, handling customer communication, and providing administrative support. Position will require training on our software and processes in our Norwood office during the week. Training days/hours are flexible.
Duties
- Dispatch and schedule service technicians efficiently
- Answer incoming calls and respond to customer inquiries
- Coordinate appointments and update schedules in real time
- Communicate clearly with technicians regarding job details and changes
- Perform general administrative tasks (data entry, notes, follow-ups)
- Maintain a professional and friendly demeanor with customers
Requirements:
- Previous administrative, dispatch, or customer service experience preferred
- Strong communication and multitasking skills
- Comfortable using phones, scheduling software, and basic computer systems
- Dependable, punctual, and detail-oriented
- Ability to stay calm and organized in a fast-paced environment
- Applicant must be within driving distance to Norwood, MA.
What we offer
- Consistent weekend hours
- Supportive team environment
- Competitive hourly pay (based on experience)
- Company phone and laptop will be provided
